I am now going on my third month of the new website making my annual payments.. Every time I need to update my information and call these idiots because something is not processing..
What was wrong with the old site?? A car payment should take less than a min to make, not two hours.. I am making my payments to them on time.. Why are they making it so difficult to collect their money??
What will it take to get this website up to par?? It's funny how they could care less about my complaints on the website.. But when my payment was late because of their website they managed to call me almost a dozen times.. My cell phone and home phone..
They do not care about the inconvenience it is to me to take literally over hour up to three hours waiting on the phone just to give them back their money..
But if the money is not there you finally get their attention!! Still though no improvements in the website..
Monetary Loss: $25.