Pissed Consumer - Harrassing me for my payment that was not late.

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Harrassing me for my payment that was not late.

Jul 16, 2008

Chrysler Financial complaint by DeeInPa

Chrysler Financial applied my new lease payment to an old account, which was paid in full. The new lease payment was due 7/1. They received it 6/27. The payment was exactly the amount of the new lease. I received a statement on the old 36 month lease that I now had a credit of $19 following the 37th payment because the amount was greater than the scheduled (old) lease payment. At no time did they attempt to contact me that the old closed account was overpaid. Instead, they call twice a day demanding my account is 14 days past due! 14 days, mind you, not 30 or more. And they had the money 3 days prior the due date. They admit they applied it to the wrong account, but continue to call me two times a day. We are on call number 7. The incompetence and rudeness is astounding. When they read their own system, they agree it was their fault and they are "taking care of it", but nothing has been done and they continue to phone and blame in on the automated dialer. God forbid they actually know what they are calling about before they call. The dealer is extremely upset with their practices because he has to face the customers. In his words "they are so stupid"! I have never been late on any payment. How dare they be so outrageous to responsible customers. If I get another call tomorrow, I'm contacting the Attorney General's office.

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Comments (2)

1. Written by d or ha or wow all of the abov, on 27-08-2008 10:55

I think the CF guys are trolling here. Are there not old ladies to intimidate!!! Back to work slacker!!!!

And another group of people have the same train of thought,and to them we are all INFIDELS!!!!

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2. Written by d, on 16-08-2008 14:23

hey moron maybe you should have put the correct account number on your payment and it would have went to the right account.

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